OrderingThe Wake-Up Call Report tells you what you want to know about your hotel. It is a fresh look at your hotel to ensure that it’s not just relying on “status quo” in economic times that are anything but “status quo.”

Ordering is simple! Tell us what information you need about your hotel by choosing from the following menu items. Once you choose the menu items you desire, you will promptly receive a call from one of the principals at Hotel Source, Inc. If you have any questions please call Steve Marx or Seth Glickman at 312.362.0624.

Click on menu choice for more information.

We'll spend the night at your hotel and let you know how your guests are treated. (Click on each menu choice for more information) Arrival Curb appeal Clean and inviting Parking Valet parking Door staff/bell staff interaction Lobby aesthetics Directional signage Check-In & Check-Out Wait time Hospitable Review and accuracy of reservation Guest loyalty program offered and/or described Amenities described Express check-out offered in room Accurate charges at check-out Front Desk Staffing Professionalism Greeting/Friendliness Responsiveness Walk-in booking Housekeeping & Maintenance: Guestrooms Cleanliness Working order Condition Requests Energy conservation Housekeeping & Maintenance: Public Areas Cleanliness Working order Condition Energy conservation Room Reservations: Internet Hotel website Franchise website Third party websites Room Reservations Phone: Central and Hotel Wait time Greeting/Friendliness Accuracy Selling Knowledgeable Guest Services: Concierge Directions Recommendations Area knowledge Availability Telephone Service: Automated Greeting/Onsite Operator Wait time Ease of use Greeting/Friendliness Transfer within department; if no answer message taken efficiently Responsiveness to questions posed Internal and external calls Food & Beverage: Continental Breakfast Service Quality Physical condition Value Hours Food & Beverage: Restaurant Service Quality Physical condition Value Hours Food & Beverage: Bar Service Quality Physical condition Value Hours Room Service Timeliness Presentation Quality Temperature Phone experience Sales & Marketing Overall review Book group Rate quotes Follow-up Internet Catering: book an event Security Entrances and exits doors secured Security cameras evident Security cameras monitored Notices placed Technology Internet working properly in guestrooms and public areas Staff versed at explaining Business center Fitness Center/Pool Equipment functioning Appropriate selection Cleanliness Accessibility Liability Business Center Equipment functioning Adequately supplied Accessiblity Cleanliness Green Communication of efforts to guests Use of green products Guestroom temperature control Energy saving light bulbs Other Amenities Convenience shop Vending Accuracy of guest services directory

(Click on each menu choice for more information) Housekeeping Protocol Staffing guidelines Inspections Cleanliness standards Communication with maintenance Room set-up Front Desk Protocol Staffing guidelines Standards in place Standards followed Shift opening and closing procedures Restaurant/Bar Protocol Staffing guidelines Standards in place Standards followed Shift opening and closing procedures Sales & Marketing Protocol Review previous rate code booking for previous year Appropriateness of advertising budget Incoming sales call procedures Outside sales procedures and strategies Maintenance Protocol Pool HVAC Preventative programs Walk-through Staffing guidelines Follow-through Capital Projects Protocol Inspect property for needed projects Review projects in process Review contemplated projects Assess bidding process and accountability Project approval process

(Click on each menu choice for more information) Market Competitors Identification of the most direct competitors Assess competitive product offerings Competitive advantages and disadvantages Alternative franchise availability Perception Current guests Within the community Compared with competitors Rate Check Phone Franchise or property website Third party websites Geographic Market Analysis Demand generators Demographics Development trends Supply changes Hotel sales transactions

(Click on each menu choice for more information) Unannounced Walk-Through Walk-in booking procedures Evidence of deferred maintenance Professionalism of staff Cleanliness Security Financial Statements Analysis Compare & contrast expense percentages with national hotel averages Revenue and expense trends Areas of opportunities Market Positioning Compare and contrast room revenues with competitive hotel set Appropriateness of competitive hotel set Areas of opportunity Value Snapshot Capitalization rates Multipliers Comparable sales Replacement cost Barriers to Entry Identify franchised hotels in market by product sector Survey new hotels planned for market Identify statistical competitive set Survey land costs

Just for Lenders Package Includes the following menu choices : Unannounced Walk-Through Capital Projects Protocol Market Positioning Financial Statements Analysis Value Snapshot Revenue Growth Package Includes the following menu choices : Market Positioning Market Competitors Rate Check Sales & Marketing Sales & Marketing Protocol Geographic Market Analysis Financial Statements Analysis Market Positioning Room Reservations – Internet Room Reservations – Phone: Central and Hotel Guest Perception Package Includes the following menu choices: Arrival Check-In & Check-Out Front Desk Housekeeping & Maintenance – Guestrooms Housekeeping & Maintenance – Public Areas Room Reservations – Internet Room Reservations – Phone: Central & Hotel Guest Services; Concierge Telephone Service: Automated Greeting/Onsite Operator Food & Beverage: Continental Breakfast Food & Beverage: Restaurant Food & Beverage: Bar Room Service Sales & Marketing Security Technology Green Fitness Center/Pool Business Center Other Amenities